Other Please help me making this known because the money I paid was a lot for me and urban outfitter donât pay me back and even cancelled my order without paying me back. 1 decade ago. okay so I order from them all the time, and recently they sent a shirt that I ordered, to the wrong address and I never received it,so I made a claim and they sent me another shirt. 1 month ago. Posted by. After that order every time I try to make a order it gets canceled. this was my first time buying from urban outfitters, i placed an order on december 23rd and received it on the 30th. My order hasn't shipped yet so I know I can cancel it, but I can't find anything on the website that says "cancel order". I ordered the limited Mac Miller vinyl as well as a few others and was asked to provide this number. Common problems addressed by the customer care unit that answers calls to 215-454-5500 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. The order then updated to say âArrives on â December 25thâ â about 21 days later than promised. After ringing my bank multiple different times for this number they said there was no such number and to contact the merchant. Anyone ever get asked to provide a authorisation number for an urban outfitters order. Once you have submitted your order, and during the processing time frame, we are able to cancel your order. You can call Urban Outfitters at (800) 988-7726 toll free number, write an email, fill out a contact form on their website www.urbanoutfitters.com, or write a letter to Urban Outfitters, Inc, 5000 South Broad Street, PA, Philadelphia, Pennsylvania, 19112-1495, United States. I have contacted urban outfitters twice and they have now told me that I have to contact my creditCompany to get a refund. Urban Outfitters Exclusive Vinyl: CANCELLED. Lv 4. Contact Urban Outfitters customer service. I tried to buy few thing couple weeks ago with a gift card and my order got cancelled so they send me another gift card. Urban Outfitters - falsely accused of shoplifting, ignoring a customer complaint, and hostility over the phone; Urban Outfitters - shipping; Urban Outfitters - cancelled my order; Urban Outfitters - falsely accoused of shoplifting, harrassed; Urban Outfitters - attempted theft - extortion; Urban Outfitters - out from under vertical striped tights Not only has the item been taken off the site but I just received a cancellation notice for my order :/ unfortunately, the item i received was faulty but the customer support was really nice and completely refunded me the money for the article within just a few minutes of contacting them. 10. I placed my $200 order on Dec 4th with the promise of 7-10 days delivery for $10 as boasted on their website. I contacted customer service 3 times and they said that it had something to do with my past orders which I suspect was about ⦠When my sister ordered pants from them and accidentally selected the wrong size, UO told her that the order can't be cancelled so she'd have place a different order with the correct size, return the wrong size and wait for a refund. I ordered a Nike blazer mid 77 shoes in pre order but didnât receive them, then I informed the problem but they said that they didnât had the money, I called my bank and they said they already paid the shoes, that urban outfitters was the one with the money. why does my order keeps getting cancelled on Urban Outfitters? Not only has the item been taken off the site but I just received a cancellation notice for my order :/ Close. now i tried to buy thing again yesterday and they cancelled my order again and now they are shipping me another gift card. I have five dogs and every time the mailman comes to the door they bark like crazy. Urban outfitters said my package was delivered on September 25. ... 959-8794- Urban Outfitters customer service. Urban outfitters donât refund me and cancelled my order and still didnât refund me back. I was home all day and no one came to my door. Urban Outfitters Exclusive Vinyl: CANCELLED. Nearly 3 days after, my order shipped, and the Urban Outfitters integrated Shipping Tracker stopped providing me with updates. 0 0. xokalixo. Rather than trying to call Urban Outfitters we recommend you tell us what issue you are having and then possibly contact them via phone or facebook. The package was not delivered.