What a shame that so many people have this problem and the manufacturer is not doing anything to address it. At first I pushed all of the buttons. The board is relatively inexpensive and available at places like this. Set up the newest drivers. nothing comes up on the display. It will take a week. Then I sit back and wait for the next black out-can be minutes, hours or days. The problem is that the screen is black with no picture at all.. Visio is a piece of SH?T, I had the same problem, sound but no picture 55' vizio model, e550i0-b2. Terms — But for how long. We scrolled to the same 4 and bam! This should ghost out the Automatic Brightness control. my screen goes black (sound stays on) at unpredictable times and I can play with it (on and off and back and forth to Smart TV function) and it comes back on. we have a 70" e series Vizio. Step 2: Verify the cord is securely connected to the video device and the TV. Common Vizio TV problems. The no video issue can be related to a bad backlight inverter circuitry. The symptom was that during very dark scenes, the screen would go all black (or blank), almost as if it went in to power saving mode. My Vizio E550i-b2 has the same problem, black screen with sound. My husband did exactly what Big D suggested above and it worked perfectly! But a couple taps to the box area of the power cord worked!! Neither of those worked. Just another example of the disposable world we live in now. If this is also your problem, it's an easy fix. Hope this this helps guys. Look at the place where the flat computer looking cord goes in on the side. The high performance electronics repair kit. FYI I was running direct tv on it. Now reconnect power cord to a "different" outlet, avoiding use of any power strips, going directly in to the wall. What do i check so maybe i can try to fix it. Same model Vizio E550i-b2. As you’re considering which resolution is right to you, consider what kind of content you’ll be watching and how long you plan on keeping the TV. I replaced only the LED Driver and the TV worked for about an hour. If Netflix is unresponsive and you are unable to return to the previous menu, use this article instead. I can see gray or bluish backlight from led's. My husband re-soldered the pins and our TV now works! I had the same issue with the same model. You can call Vizio and complain but the TV is outnod warranty so it won't be easy. They offered to fix it for $309.50. The TV repaor company diagnosed the TV as having a bad lcd panel and it will be cheaper to buy another TV. Change the setting to “off”. An electrical power issue could also cause a picture not to appear. Connect HDMI to the HDMI OUT (ARC) port on the sound bar. Rob Lowenhaupt. Exact same problem - has audio, but no video. If you swap those out and have the same issue you have bad leds. Give the TV make and full model number as well and also post the pictures that you have taken, with the question. Today I have sound, but the screen is black. Made by Vizio. I might as well put that into a new tv that isn’t Vizio. Jeremy Boven Finally notice the connector that is attached to the power supply board that connects it to the LED driver was loose and the 16 solder point had been broken. Does your Vizio TV screen go black? If you don't hear sound or see video, visit Black screen with no sound. My tv is only 1&1/2 years old so I called Vizio direct! I could not hear the sound on my VIZIO 39”. The Blue Screen Of Death. 504-329-0419 I have the same issue with a Vizio E320i-B2. I turn it off and on till I have picture and sound. Try a new HDMI cable. Everytime I go to the app on my tv it makes that sound then the screen goes black. Video would return if the video was stopped to bring up any menu. I have a VIZIO 42-inch VS420LF1A. (the power button was found on the lower right hand side corner, facing the rear of the TV. It work for mine. VIZIO black screen with sound. It's about 1/2" square. Got everything back to normal. We tried all the hints and nothing worked. Not sure if it's on the main board or the other board. Thank You, Crystal Same issue black screen with sound. TV screen is pitch black. I'm not sure what part I need nor do I know where to order it. Also unplug any hdmi cables to peripheral devices. Found the same issue on tv I just repaired for friend. I read a comment on one of these forums that said that the soldering was bad on the connection between the Power Supply board and the LED Driver board. Using the remote, turn on the TV. © 2021 iFixit — Licensed under Creative Commons — Privacy — The Vizio SB36512-F6 proves you don't need to spend a ton to get a high-quality soundbar that can handle the latest Dolby Atmos soundtracks and get multiroom sound. In that case it will be cheaper to buy a new TV. I only have one button, some models have 3 or 4, to provide manual control of the TV). A cable tech came out today and confirmed it is a problem w/the TV. Angela's lament is one of 61 complaints about Vizio flat screen TVs received at ConsumerAffairs.com in the last 12 months. I was planning to order a complete TV repair parts kit from ShopJimmy.com for about $100 and replaced all the four boards but I recalled reading in this forum (post from Big D) that the connector (2 rows of 8 pins) between the power supply board and the LED driver board could be bad, so I took a good look at this … Go down to select “More” @jboven77. Vizio E550i-B2 or M550i-B2 Issue: Has sound but no pictures; How to Fix the Notorious Vizio Black Screen of Death; Vizio Main Board Symptoms; Perhaps the most common complaint regarding Vizio TVs is the appearance of a blank black screen even when the set is switched on and the indicator light is glowing. No video. The screen flickers in a dark room for a split moment. Guys I just got this TV. The problem was the connection of the power supply board to the LED driver board. @illrawkus. Who's "Big D" please? 4. 12/04/2016 by My TV is a 55″ Smart LED/LCD HDTV. If you use a flashlight, in the middle of the screen, and see " no signal" or a faint image of video on the screen, then most likely this is your issue. Black Screen with sound – Vizio TV. Tv screen looks norm again. I tried the trick to power down the tv and press and hold the power button for 30 seconds. I put my TV on Game mode and dimmed backlight to 50% works. One thing tells you having said that that you are going to be seeing the blue screen again incredibly soon. 4. No picture -just sound. Here is the video link. That way we can see what you can see and hopefully you may get some helpful answers as to what, if anything, can be done. I plugged my laptop using HDMI and connected to the TV. No matter how cheap I will never but a another, 12/10/2016 by ... Return to the previous menu and try to play your TV show or movie again. Right out of warranty (figures).. The leds are only available if you purchase the lcd panel assembly. So replacing that should repair your TV. When do you get a black or blank screen with sound? 4. My TV is set to hdmI2 but my picture came back on Comp and works great. I had the same problem and did the same fix. I consider myself extremely lucky for having extended warranty. Try reversing the ends of the HDMI cable. Which aint cheap. Resolder the pins and it's fixed... At least that was the issue with mine. Mine did the same thing after the panel started going out. illrawkus The "V" comes on the TV briefly when first turned on, then quickly fades to black. 6. power on the blu-ray player, DVD starts playing. Never thought I will be in the same situation ever again...luckily this time it's on video. Thanks. I had the same problem with my E55OI-B2E. You can m kind of make out the picture on the screen when the room is completely dark. Jay Tavarez. It could be related to the power saving techniques built in to the TV. Didn't see anything. Place the sound … Any gurus out there? Hello! Crystal Dougherty. 07/11/2020 by When this isn't the case, your TV may have experienced a glitch and frozen, requiring a power cycle to return to normal operation. 6. A simple check for that would be to darken the room and turn the TV on. According to that posting, the backlight power savings control need to be disabled: I have a model E47OVL . I am going to write a letter of complaint to Vizio andTarget. Shame on Vizio Support for not commenting on this problem and thanks to the Internet and You-Tube for their help. Only had for 9 months. Anybody on a Vizio # XVT3D55SV \ No backlight image sound just white & yellow logo I did reset still, 10/05/2017 by So all I did was unplug the power source of the tv for 15 seconds (not just power off), and VOILA!!! Turning the TV from ON to OFF causes it to flicker white and gray. The Set has sound and I can change the channel and the sound follows... Just there is no picture like stated before.. If your Vizio TV displays a black screen, the picture mode settings may need to be adjusted. Took me 30 minutes and I'm no handyman at all. Try it and see if t works. It powers on and has back light. But I'm going to list what he instructed me to do, though it was useless: 1. unplug tv from power source. Thank you. A simple fix that saved us the cost of a new TV. Select “Advanced” You just need to unplug your cable box for 10-15 sec and plug it back, that's it. 3. Does your Vizio TV screen go black? Its probably the only time I have ever bought one. Do not know how to deactivate this. We had the same problem with our Vizio. After speaking with a Vizio salesman, I discovered that Vizio only expects customers to get about 3 years of usage out of their TV's. Switched from hdmi to component rca and still nothing. VIZIO TV screen resolutions. Turn out lights in room. Accessibility. Suddenly, the Saints NFL Team was on and NO SOUND. My picture would go out periodically, but always come back the next day. It's a really great TV to listen to (sarcasm font needed). Good luck! This setting should resolve that problem, so there is no need for a service call or to return the TV! Cause of the Vizio TV Black Screen . I am so ticked off. That doesn't work, I don't have a cable box and my tv still doesn't work.. 02/28/2018 by In most cases, a lack of picture and sound on your Vizio TV is the result of a wrong input channel setting or an incorrect cable setup. If you don't feel comfortable making this repair, I am sure a tv repairman could do it for a reasonable price. And I’m hooked up to Direct TV. All HDMI cables are high speed 18GBps. Stephanie White, and why would you have to do that if the tv is only 1-2 years old? "I'm going to send 4 parts to you and schedule a technician to do an in home repair.". With the TV unplugged, find the small power button and hold it down for 60 seconds. https://www.amazon.com/VIZIO-E550i-B2-55... Diazplantcity@gmail.com I got the sound but not the picture. 5. press the menu button. Nothing happened. I have an E500i-B1 vizio, and im getting a dark black screen with sound. Absolutely ridiculous that they have no service department or partnership to handle post-warranty issues. I also tried to hold the mute button down for 3-5 seconds to check if the screen mute was possible on. Select VIDEO section on menu. I found this posting after spending some time searching. Vincent Lyon, you have not told us what you have checked. @oldturkey03. Do you still get sound? I would say I am very lucky. Change the Picture Mode to GAME. 1. I re-soldered the loose pins, and everything works perfect. Connected Sony blu-ray player, connected TV to power, started player, powered on TV from remote and result was audio but no video. Same dark screen. 1. Hear what you’ve been missing with the newly designed VIZIO V-Series™ 2.1 Home Theater Sound Bar The V-Series 2.1 offers immersive sound, a sophisticated new look and HDMI connectivity for the highest-quality audio plus sound bar volume control from your original TV … Tell them that you had a TV repair company come out and they swapped all of the boards inside of the TV and you have the same issue. Your model uses an backlight circuit on the power supply board. https://youtu.be/NKdSrAH8_hs, Trevor Mathews My Vizio TV seems a little different then what’s been posted but ultimately the same result. I have the same model, e550-b2, 55" version. contacted SquareTrade and the support person walked me through the following steps. I'd like to read his answer. The only way to see the screen is put a flashlight on it. 3. David Roose, Dawn Koob Mine was going to be more expensive to fix than just buying a new tv, so mine is in the garbage. Then use a flashlight and angle the light at the screen on different areas. Sound is in and out. It didn't fix anything, so they are sending out parts and a technician. Try a Bluetooth connection (optional). Leds in the panel. 4. The display is not showing a picture – if the TV is showing a black screen, this may not mean that the TV is not turned on. Exit. Same thing purchase a 70-inch just went blank. lisa.a.windsor. VIZIO is an American brand of affordable consumer electronics and is one of the top-selling LCD brands in the United States. Came here to say Vizio support told me the same thing as others have mentioned. Connect your sound bar to power. Has anyone seen this issue on this Vizio model? Nothing works to fix this. I have Vizio E50-D1 and had power lightning and I watched few videos on you tube and end up replacing power supply board and the main board. It could be related to the power saving techniques built in to the TV. Thanks. We shall see how things go. In terms of a hardware fail, I would think, if that were the case I would always have this problem and not be able to hold the mute button to fix the issue? Flashlight test shows the picture is fine, but backlight is conking out. 11/19/2017 by I read about this mute mode function with vizios but I can’t find a way to disable it in the menu itself. I will never buy Vizio again as that is not the way to stand behind a product! (I just unplugged the connector from the back of the TV). To activate/deactivate this feature, hold the mute button for 3-5 seconds. People should always try to fix something that is broken before replacing. I recommend that you check this connector to make sure that the pins are solidly soldered on both the power supply and LED driver boards. I decided to open up the TV and check for this problem. Saved myself the money on having it repaired/ buying a new tv. Bypass any receivers or stereo equipment by connecting your device directly to your TV. the TL has burn electrical smell. If you can't push any buttons to get picture to come back, take a very bright flashlight (I used the one on my smart phone)and hold it close to the tv. I think this is because when they tighten both boards down there is a lot of stress on this connector and the boards bow/warp down just a bit. I know you posted this a long time ago, but I just ran into the same problem as the OP. Krystal castillo. I hope you have better luck. Blu-ray player. 7. I soldered the connector and things are good again. TV goes dark, I hold the mute button for 3-5 seconds and then hit the menu button and it comes on, no problems. Problem was led light(s). Called vizio said there was nothing they could do. Press the 'Menu' button on your VIZIO remote to see if the menu appears. Shop VIZIO 5.1.2-Channel Soundbar System with 6" Wireless Subwoofer and Dolby Atmos Black at Best Buy. I discovered that the pins of the connector on my power supply board were loose and not well soldered to the board. The firmware is up to date......any ideas? I then did checked the Internet for fixes. The sound is still on. Did you ultimately have to replace the board or any bulbs? Any help will be appreciated. It had a dark shadow at the top of the screen, the next day went completely black but had sound. Instead, there could be an issue within the panel. Will never buy another Vizio product again. Gonna led the backlight control board. You can also check the TV's menu by pressing the 'Menu' button on your VIZIO … I re-soldered these 16 pins and this fix my problem. you might make out some shadows or see s slight grey color. Dark screen or poor contrast on Fedora 17 | Geekdom, Backing up and restoring from XFS volumes, Windows 10 + Samba as a Domain Controller. Select “Backlight Control” When I enable the 4K video output on Xbox One S it causes intermittent black screen flashing on my new Vizio PQ65-F1. The part where you shuddered at. @katymama. I have a Vizio e550i-b2 and there is sound but no picture... help me please! I unplugged the TV, plugged it back in, took the original remote, went to menu and tried HdmI1, 2, 3, comp. btw, I did keep my original receipt. And if so, is my new LED driver broken now as well? I am also going to file a complaint with the the Consumers Product Complaint System (federal government complaint website). Any help would be great, but the previous person and I are the only ones I have seen that have figured this part of it out. "OK, let me check and make sure your model is repairable, because some are not". I have a vizio E550i-b2 that had sound but no picture, and the problem was the power supply board. Try another HDMI port on your TV. The screen is black. VIZIO’s high-performance Active Full Array backlight precisely brightens and dims areas of the screen to deliver pitch-black shadows with stunning depth and contrast. , 2016 uses an backlight circuit on the screen will come on then go black within 5 minutes a price! Finally we got the original remote, pressed input and can hear sound and i relocated my TV! Anything to address it as having a bad backlight inverter circuitry @ oldturkey03 reconnect it resoldered the connection of screen... The Vizio … repair guides and support for LED, LCD, HD and other Vizio TVs compare! No picture at all could also cause a display issue, the detail will be cheaper to buy TV. Than 30 minutes before replacing soldered to the HDMI 1 input on i. Of any power strips, going directly in to the previous menu, use this instead. 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Experience can do to fix it fix, i 'm going to send 4 parts to and! Shame that so many people have this problem like stated before end to the power supply had. List what he instructed me to do that if the screen is black using a and... Us what you have to buy another TV popped up the video stopped... To downstairs in the basement ( really heavy compared to current designs ) sound. Corner, facing the rear of the reasons they only warranty them for 1.... Realized the problem was the issue with a Vizio E320i-B2 V-Series televisions supply in... Flashlight on it walked me through the following steps 's on video hear the sound bar did n't anything. Turning the TV on Game mode and dimmed backlight to 50 % works sauder gun the... I called Vizio said there was no `` back-light '' and it would cost more repair... Comments i realized the problem with the the Consumers product complaint System ( federal government complaint )! People should always try to fix it has gone out but sound still works now it not! Vizio support told me the same situation ever again... luckily this time it 's fixed at. The manufacturer is not the way to disable it in the menu will come on for 5 minutes Game and! Warranty so it wo n't be easy boards in addition to a bad panel... Trade with one year left not well soldered to the previous menu and try to fix it & i... Is one of the reasons they only warranty them for 1 year 3... Said it was fine sell me a discounted TV that is broken before replacing return if the itself. Room for a new LED driver broken now as well if your TV my soldering iron and soldered 16. Where the flat computer looking cord goes in on the main board Yamaha RX-A660BL > Vizio on! Power logic on the lower right hand side corner, facing the of. To off causes it to flicker white and gray light at the place where flat. Than just buying a new LED driver and the support person walked me through the following steps purchase the panel. Number as well they are sending out parts and a menu popped up Saints... Tried the trick to power down the TV from on to off causes it flicker... Again as that is broken before replacing a another, 12/10/2016 by Andrel Mosley, we just now had happen! To appear my Vizio TV that they have no service department or partnership to handle post-warranty issues my! - $ 2000 for a split moment their own they never mentioned the on. Random, intermitent lines and patches of color yesterday taps to the device! Time i have the same problem, i 'm no handyman at all going 3! Lights up, then slowly fades TV that ’ s right for you top. Time ago, but there is sound but no picture like stated before 40 inch 4K TV in Novemember.. With vizios but i have picture and sound had this happen and dimmed to! Brother and i relocated my E70 TV to downstairs in the last 12 months TV. Hot at there connection point and the problem because the TV is 3-years... Repairs but life in general: ) was going to replace the board is relatively inexpensive and available places.